Terms of use

This website and learning platform (the "Platform") is operated by [[LEGAL NAME OF THE OPERATOR]], [[REGISTERED ADDRESS]], Egypt ("we", "us", "our"). These terms apply to everyone who visits the public website or uses an account on the Platform: students, and the teacher, administrators and teaching assistants who teach on it.

By creating an account or using the Platform you agree to these terms. If you are under 18, please read them with a parent or guardian; by letting you use the Platform they also agree to them on your behalf. Our Privacy policy explains how we handle personal data and forms part of these terms.

• An account is for one person. Do not share it, and do not use anyone else's.
• Give accurate information when you register, and keep your email address up to date: it is how you reset your password and receive messages from your teacher.
• Keep your password secret and choose one you do not use elsewhere. If you think someone else has used your account, change your password and tell us straight away.
• A new student account may need to be accepted by staff before you can use it, and you can only see the courses and groups you have been enrolled in.
• Staff accounts are created by the teacher or an administrator. Staff may see only what their role and assigned groups allow, and must use student data only to teach.

When using the Platform you must not:

• hand in work that is not your own, or help someone else to do so, unless your teacher has said the task may be done together;
• upload anything unlawful, offensive, or that you have no right to share, or any file designed to harm a computer or a person;
• try to see another student's work or marks, or any part of the Platform you have not been given access to;
• test, probe, overload or disrupt the Platform, or use automated tools to access it, except where we have agreed in writing;
• copy, record, download or pass on lessons, recordings or materials, except as §5 allows;
• harass, threaten or impersonate anyone, including in anything you type or upload.

• The homework, answers and files you hand in remain yours.
• You give us a licence, for as long as we keep your work under our Privacy policy, to store it, to let your teacher and the teaching assistants responsible for your group read, mark, annotate and comment on it, and to show you the results. We do not publish your work or share it with other students.
• Uploads must be in a format the Platform accepts (currently PDF and Word documents) and within the size limit shown when you upload.
• Keep your own copy of anything important. Once a deadline has passed, a submission may no longer be changed.

• Lessons, recordings, worksheets, tasks, feedback templates and everything else we provide are owned by us or by the people who licensed them to us, and are protected by copyright.
• You may use them for your own study while you are enrolled. You may not sell, publish, upload elsewhere or share them with people who are not enrolled.
• Some recorded lessons are links to videos hosted by other services (for example YouTube or Vimeo). Those services have their own terms, and we are not responsible for their availability.
• Some homework is set as a Google Form. Google's own terms apply when you fill one in.

We teach to help you prepare for IGCSE, IELTS and similar examinations. Your results depend on many things outside our control, including your own work and the examining bodies. We do not guarantee any grade, band score or exam outcome. Marks and feedback on the Platform are our assessment of your work, not an official result.

[[Describe how fees are set and paid, what happens if a payment is late, and the refund policy — for example, which part of a course fee is refundable and until when. The Platform itself does not take payments.]]

We aim to keep the Platform available but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We may change, add or remove features. If a change removes something you rely on for a course you are enrolled in, we will tell you in advance where we reasonably can.

• You may stop using the Platform at any time and ask us to close your account (see the Privacy policy for what happens to your data).
• We may suspend or close an account if these terms are broken, if we need to protect other users or the Platform, or if the law requires it. Where it is reasonable to do so, we will tell you why first and give you a chance to respond.
• When an account is closed, access to lessons and materials ends. We keep data only as our Privacy policy describes.

• Nothing in these terms limits any right you have under Egyptian consumer-protection law that cannot be limited by agreement, or our liability for death or personal injury caused by our negligence, or for fraud.
• Otherwise, we are not responsible for loss that was not reasonably foreseeable, for loss caused by your breach of these terms, for problems with your own device or internet connection, or for services run by others (such as Google, YouTube, Vimeo or WhatsApp).
• Subject to the above, our total liability to you in connection with the Platform is limited to the fees you paid us for the course concerned in the [[12]] months before the claim arose.

These terms are governed by the laws of the Arab Republic of Egypt. If you have a complaint, please contact us first at alighalithebest@gmail.com and we will try to resolve it. If we cannot, the courts of [[CITY, e.g. Cairo]] have jurisdiction.

We may update these terms. We will change the date at the top and, if a change materially affects you, tell you by email or by a notice in the Platform before it takes effect. If you keep using the Platform after that, the new terms apply.

[[LEGAL NAME OF THE OPERATOR]] · [[POSTAL ADDRESS]] · alighalithebest@gmail.com